Shipping policy

At Frozenoir, we want receiving your order to feel just as effortless as shopping with us. This Shipping Policy applies to every order placed through our website.

Order Processing

Cut-Off Time: Orders placed before 5:00 PM on a business day are usually processed that same day. Anything that comes in after that point is picked up the following business day.
Processing Time: Once your order has come through, please allow 1–2 business days for it to be prepared and handed over for shipment. We process orders Monday through Saturday, excluding public holidays.

Shipping & Delivery

Transit Time: From the moment your order leaves us, delivery typically takes 5–7 business days, depending on your location and carrier conditions.
Estimated Delivery Window: Most orders arrive within 6–9 business days from the date of purchase.
Shipping Cost: We provide free shipping on all orders within the United States.
Tracking: As soon as your order is on its way, you'll receive tracking information so you can follow its progress every step of the way.

Delivery timeframes are estimates. From time to time, factors beyond our control may affect when your order arrives.

Order Changes & Cancellations

If you need to change or cancel your order, please get in touch within 24 hours of placing it. Once that window has closed, your order may already be moving through our fulfillment process, and changes may no longer be possible.

Reach out at support@frozenoir.com and we'll do our best to help.

Potential Delivery Delays

We always aim to get your order to you on time. That said, delays can occasionally happen due to:

Periods of high order volume or seasonal demand
Carrier disruptions or unexpected logistical issues
Severe weather conditions
Public holidays

If your order is running past the estimated window, we ask that you allow a few extra business days before getting in touch with us.

Lost or Missing Packages

If your tracking shows no movement or your package seems to have gone missing, contact us at support@frozenoir.com. We'll follow up with the carrier without delay and keep you updated.

Damaged or Incorrect Items

If something arrived damaged, defective, or different from what you ordered, we want to put it right. Please contact us as soon as possible with the following:

Your order number
A description of the issue
Photos and/or videos of the item and packaging

We'll review your situation and work toward a solution that suits you.

Contact Information

Store name: Frozenoir
Company name: Astrova LLC
Registration Number: 352959652
Address: 5830 E 2nd St, Ste 7000 #35288
Casper, WY 82609
United States
Email: support@frozenoir.com
Phone:
Support hours: Monday to Saturday, 9:00 AM to 5:00 PM
Response time: within 12 to 24 hours