Terms of service

Welcome to Frozenoir

This website and online store (the "Site") is operated by Astrova LLC, a limited liability company formed in the State of Wyoming, United States. Wherever this document refers to "Frozenoir," "we," "us," or "our," it means Astrova LLC operating the Frozenoir brand. References to "you" and "customer" mean anyone who visits, browses, or makes a purchase through the Site.

These Terms of Service (the "Terms") set out the conditions under which you may access and use the Site, including all content, features, products, and services made available through it (together, the "Platform"). The Site is hosted on Shopify, which supplies the underlying e-commerce infrastructure that enables us to operate.

Please read these Terms carefully and in full. They include provisions that affect your legal rights, such as warranty limitations, liability caps, and dispute resolution.

By accessing or using the Platform in any manner — whether browsing, opening an account, or placing an order — you confirm that you accept these Terms and our Privacy Policy. If any part of these Terms is unacceptable to you, please refrain from using the Platform.

1. Eligibility and Account Use

You must have reached the legal age of adulthood in the place where you live in order to use the Platform or complete a purchase. By using the Platform, you confirm that you meet this requirement. If you permit a minor in your household to use the Platform on a device you own or control, you take responsibility for what they do.

Some features may require you to provide details such as your name, email, billing address, shipping address, and payment information. You agree that everything you submit is accurate, up to date, and yours to share. Safeguarding your account credentials is your responsibility, and you accept liability for all activity carried out under your account. Accounts are personal and may not be sold, transferred, assigned, or shared.

2. Product Information and Availability

We make every effort to present each product as accurately as we can, including descriptions, dimensions, materials, and photography. Even so, the way an item looks on your screen may not perfectly reflect its real-world appearance, owing to differences in monitor calibration, lighting, browser rendering, and device settings.

We cannot guarantee that a product will meet every viewer's expectation of color, finish, or feel as shown on screen. If an item arrives defective or differs materially from how it was described at the time of purchase, our Refund Policy sets out how it will be resolved.

Product descriptions, specifications, and availability may be revised without advance notice. We may discontinue an item at any time and may restrict the quantity available to any individual customer, region, or jurisdiction.

3. Placing and Accepting Orders

When you submit an order through the Site, you are making an offer to purchase. That offer becomes a binding sale only once we confirm our acceptance and successfully process your payment. Up until that moment, Frozenoir may refuse, change, or cancel the order at its discretion.

Because orders enter fulfillment quickly, we cannot promise that requests to cancel or modify will be possible once an order has been accepted. We encourage you to check your cart carefully before completing checkout. If we need to decline, alter, or cancel an order, we will get in touch using the email, phone number, or billing details linked to the order.

Returns and exchanges are dealt with solely under the terms of our Refund Policy.

You confirm that your purchases are made for personal or household use and not for commercial resale, redistribution, or export.

4. Pricing, Payment, and Billing

The price applied to your order is the one shown on the Site at the time you check out, and that price will appear on your order confirmation email. Listed prices do not include taxes, duties, or import charges unless this is expressly stated. For orders within the U.S., standard shipping is included free of charge with no minimum order value. The Shipping Policy provides full details.

Pricing, discounts, and promotional offers may change at any time. Promotional pricing on the Platform may differ from prices available through third-party retailers or marketplaces. Where a promotion has its own specific terms, those terms take precedence over the general pricing language in this section in the event of any conflict.

By submitting your payment details, you confirm that:

the payment method belongs to you or is one you are authorized to use,
the information you have provided is accurate and complete,
the issuing institution will honor the charges, and
you will pay all amounts due at the listed prices, including any applicable taxes.

You agree to keep your payment and contact information current so that transactions and order updates can be handled without interruption.

5. Shipping, Delivery, and Risk

Delivery timeframes displayed on the Site or in confirmation emails are estimates rather than guarantees. Frozenoir is not responsible for delays caused by carriers, customs authorities, weather events, or other circumstances beyond our reasonable control. Once an order has been handed over to the shipping carrier, ownership and the risk of loss pass to you.

The procedures for handling delayed, lost, or damaged shipments are described in our Shipping Policy.

6. Intellectual Property

All content on the Platform — including but not limited to text, photographs, illustrations, video, audio, layout, design elements, product imagery, logos, and the selection and arrangement of all of these — is the property of Astrova LLC, its licensors, or its content partners, and is protected under United States and international intellectual property laws.

These Terms grant you a limited, personal, non-commercial license to view and use the Platform for shopping purposes. They do not entitle you to copy, reproduce, modify, redistribute, publicly display, republish, download for redistribution, or otherwise exploit any part of the Platform without our prior written consent.

"Frozenoir," its logo, and any associated product names, slogans, and design marks are owned by Astrova LLC. Using these marks without written permission is prohibited. "Shopify" and its related marks belong to Shopify. All other names, brands, and marks appearing on the Platform are the property of their respective owners.

Nothing in these Terms should be interpreted as granting you a license under any patent, trademark, copyright, or other proprietary right of Astrova LLC, Shopify, or any third party, except as expressly stated.

7. Third-Party Tools and Links

The Platform may provide access to third-party tools, integrations, or applications that we do not own, operate, or control. Any such tools are offered "as is" and "as available," without warranty or endorsement. You use them at your own discretion and risk. We recommend reviewing the relevant third party's own terms and policies before using their tool. We are not liable for any result arising from your use of third-party tools.

The Site may also link to external websites or feature embedded third-party content. We do not investigate, verify, or take responsibility for the content, accuracy, or practices of external sites. Following an outbound link is at your own risk. Any complaints, disputes, or concerns relating to a third-party site or its products should be taken up directly with that third party.

Any new tools, features, and resources we add to the Platform in the future will also be subject to these Terms.

8. Shopify Hosting Relationship

Frozenoir operates on Shopify's e-commerce infrastructure. Although Shopify hosts the Platform, every sale you make is directly between you and Astrova LLC. Shopify is not a party to any transaction and carries no responsibility for the products you buy, the service you receive, or any loss, injury, or damage connected to your order. You release Shopify and its affiliates from any claim, demand, or cause of action related to your relationship with Frozenoir as a customer.

9. Privacy and Data Handling

Personal information gathered through the Platform is governed by our Privacy Policy. Because the Platform runs on Shopify, some data is also processed under Shopify's privacy practices. When you use the Site, your information may be transmitted to Shopify and other service providers, some of whom operate outside your country of residence, in order to make the Platform work for you.

By using the Platform, you confirm that you have reviewed and understood how your information is collected, used, and shared.

10. Customer Feedback and Submissions

If you send us product reviews, suggestions, ideas, proposals, photographs, or any other content (collectively, "Submissions"), you grant Astrova LLC a perpetual, irrevocable, worldwide, royalty-free, sublicensable license to use, reproduce, modify, adapt, publish, distribute, translate, and display that content in any medium and for any purpose, including marketing and commercial use.

By making a Submission, you confirm that:

the content is yours or you have the rights to share it with us,
you have disclosed any incentive, compensation, or relationship that influenced the content, and
the content does not breach these Terms or anyone else's rights.

We are under no obligation to keep Submissions confidential, to pay for them, or to respond to them. We reserve the right, though we accept no duty, to remove or edit any Submission we consider unlawful, abusive, deceptive, defamatory, infringing, obscene, or otherwise inappropriate.

You may not submit content that is false, misleading, harassing, infringing, or that contains malicious code. You may not misrepresent your identity in connection with a Submission. You are personally responsible for everything you submit, and Frozenoir accepts no liability for Submissions made by you or anyone else.

11. Acceptable Use

The Platform is meant for lawful use. You agree not to use it, whether directly or indirectly:

to break any law, regulation, or rule (local, national, or international);
to harm, harass, threaten, defame, or intimidate any person, including our team;
to infringe anyone's intellectual property, privacy, or other rights;
to transmit false, misleading, or deceptive information;
to send unsolicited promotional content, spam, or chain messages;
to impersonate another person, entity, or organization;
to interfere with the functioning of the Platform or anyone else's ability to use it;
to upload viruses, malware, or any other harmful code;
to scrape, harvest, or otherwise collect data from the Platform or its users;
to attempt to bypass any security feature of the Platform;
to resell, duplicate, or otherwise commercially exploit any portion of the Platform without authorization.

If we determine that you have breached these Terms, we may suspend, restrict, or terminate your access to the Platform at any time without notice.

12. Typographical Errors and Corrections

The Platform occasionally contains errors — for instance in pricing, product descriptions, promotional offers, delivery estimates, or stock availability. Frozenoir reserves the right to correct, update, or remove inaccurate information at any time, including after an order has been placed. Where an order is affected by such an error, we may cancel it and refund in full any amount that was charged.

13. Suspension and Termination

We may suspend or terminate your access to the Platform, in whole or in part, at our discretion and without prior notice. You remain liable for any outstanding amounts owed up to the point of termination.

The following sections survive termination and remain in effect: Intellectual Property, Customer Feedback and Submissions, Suspension and Termination, Warranty Disclaimer, Limitation of Liability, Indemnification, Governing Law and Jurisdiction, Severability, Waiver and Entire Agreement, Assignment, Privacy and Data Handling, and any other provision whose nature calls for continued application.

14. Warranty Disclaimer

Information shared on the Platform is provided for general purposes only. We give no warranty as to its accuracy, completeness, or suitability for any particular use. Any decision you make based on Platform content is made at your own risk, and we disclaim responsibility for any outcome resulting from such reliance.

EXCEPT AS EXPRESSLY STATED IN THESE TERMS, THE PLATFORM AND ALL PRODUCTS AND SERVICES OFFERED THROUGH IT ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS, WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE PLATFORM WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE. SOME JURISDICTIONS DO NOT ALLOW THE FULL EXCLUSION OF IMPLIED WARRANTIES, AND IN THOSE CASES THE EXCLUSIONS ABOVE APPLY ONLY TO THE EXTENT PERMITTED BY LAW.

15. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, ASTROVA LLC, ITS DIRECTORS, OFFICERS, EMPLOYEES, AFFILIATES, AGENTS, CONTRACTORS, LICENSORS, AND SERVICE PROVIDERS, AS WELL AS THOSE OF SHOPIFY, WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, PUNITIVE, OR CONSEQUENTIAL DAMAGES OF ANY KIND. THIS INCLUDES, WITHOUT LIMITATION, LOST PROFITS, LOST REVENUE, LOST OR CORRUPTED DATA, REPLACEMENT COSTS, OR LOSS OF GOODWILL, WHETHER ARISING IN CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY, OR ANY OTHER LEGAL THEORY, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

NOTHING IN THIS SECTION LIMITS ANY LIABILITY THAT CANNOT BE EXCLUDED OR LIMITED UNDER APPLICABLE LAW.

16. Indemnification

You agree to defend, indemnify, and hold harmless Astrova LLC, Shopify, and our respective affiliates, officers, directors, employees, agents, contractors, licensors, and service providers from any claim, loss, damage, liability, cost, or expense (including reasonable attorneys' fees) brought by a third party that arises out of or relates to: (a) your breach of these Terms or any document referenced in them, (b) your violation of any law or third-party right, or (c) your use of the Platform.

We will notify you of any indemnifiable claim, and a delay in giving notice will not release you from your obligations except to the extent you are actually prejudiced by it. We reserve the right to take control of the defense and resolution of any such claim at your expense, including the choice of counsel. We will not settle a claim that imposes non-monetary obligations on you without your prior consent, which will not be unreasonably withheld. You agree to cooperate fully in the defense of any indemnified claim.

17. Governing Law and Jurisdiction

These Terms and any related agreements are governed by and interpreted under the laws of the State of Wyoming, United States, without regard to its conflict-of-laws rules. Any dispute, claim, or controversy arising out of or relating to these Terms or your use of the Platform will fall under the exclusive jurisdiction of the state and federal courts located in Natrona County, Wyoming.

Nothing in this section restricts any mandatory consumer-protection rights you may have under the laws of your state of residence.

18. Severability

If any provision of these Terms is found by a court of competent jurisdiction to be unlawful, void, or unenforceable, that provision will be enforced to the fullest extent permitted, and the unenforceable part will be severed from these Terms. The remaining provisions will continue in full force and effect.

19. Waiver and Entire Agreement

Our failure to enforce any provision of these Terms is not a waiver of our right to enforce it later. These Terms, together with any policies or operating rules we publish on the Site (including the Privacy Policy, Refund Policy, and Shipping Policy), constitute the entire agreement between you and Astrova LLC regarding the Platform. They supersede any earlier written or oral communications, agreements, or representations between us. No ambiguity in these Terms will be construed against the party that drafted them.

20. Assignment

You may not assign, transfer, or delegate any of your rights or obligations under these Terms without our prior written consent, and any attempt to do so will be void. Astrova LLC may assign, transfer, or delegate these Terms, in whole or in part, without notice to you.

21. Headings

Section headings are provided only to make the document easier to read and do not affect the interpretation of these Terms.

22. Updates to These Terms

The current version of these Terms is always available on this page. We may update, revise, or replace any part of these Terms at any time by posting the updated version to the Site. It is your responsibility to check back from time to time. Where the law requires it, we will give notice of material changes. Otherwise, your continued use of the Platform after a revision has been published constitutes your acceptance of the revised Terms.

23. Contact

Questions about these Terms can be sent to:

Store name: Frozenoir
Company name: Astrova LLC
Registration Number: 352959652
Address: 5830 E 2nd St, Ste 7000 #35288
Casper, WY 82609
United States
Email: support@frozenoir.com
Phone:
Support hours: Monday to Saturday, 9:00 AM to 5:00 PM
Response time: within 12 to 24 hours